Craig Skevington, right, oversees a staff of about 30 at ptSource, a company that is now handling front-office services for the orthopedic medical practice OrthoNY.
\u00a92021 SaratogaPhotographer.com<\/figcaption><\/figure>\nBy Jill Nagy<\/p>\n
A local company ptSource (pronounced \u201cpatient source\u201d) has taken over the front office operations for OrthoNY, an orthopedic medical practice with several offices in the Capital District. <\/span><\/p>\n
The company schedules appointments, answers telephone calls, provides information, and performs similar tasks on an around-the-clock basis.<\/span><\/p>\n
\u201cWe provide a much better patient experience than any practice can do themselves\u201d at a reduced cost, said company president Craig Skevington.<\/span><\/p>\n
His company has been in business for about 20 years providing services to some 60 clients, mostly providing after-hours telephone coverage. OrthoNY is the first client to sign up for 24-hour service. <\/span><\/p>\n
\u201cThe Monday morning and late afternoon stress\u201d are gone, he said. <\/span><\/p>\n
\u201cEverything is working great so far,\u201d said OrthoNY CEO Michelle Brinkman. \u201cThe partnership has helped us achieve our goal of easier patient access.\u201d\u00a0<\/span><\/p>\n
She said the practice will save about 20 percent of its front-office costs. The service also allows the practice to accept more patients. <\/span><\/p>\n
Skevington said ptSource hired 20 additional employees, bringing their total staff to around 30 . Almost half of those new hires were former OrthoNY employees.<\/span><\/p>\n
Skevington started his first company, Synquest, in 1986. That company made software to help operate a factory. He entered the healthcare field with Flow Management Technology. ptSource grew from Flow Management. It was spun off as a separate entity \u201cand the rest of it is gone,\u201d he said.<\/span><\/p>\n
Another of his companies, Steadfast IT, provides software that enables ptSource employees to work from home. <\/span><\/p>\n
All of ptSource\u2019s employees are local, Skevington said. After a couple of weeks of training,\u00a0 <\/span>employees are ready to take on some of the simpler tasks involved in keeping a practice going. They pick up the rest while they are working and, after about six weeks, are fully trained, he said.<\/span><\/p>\n
Skevington foresees other clients moving to full-time service. \u201cWe are looking forward to some pretty good growth.\u201d<\/span><\/p>\n
ptSource can be reached at 518 581-7200.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"
By Jill Nagy A local company ptSource (pronounced \u201cpatient source\u201d) has taken over the front office operations for OrthoNY, an orthopedic medical practice with several offices in the Capital District. The company schedules appointments, answers telephone calls, provides information, and performs similar tasks on an around-the-clock basis. \u201cWe provide a much better patient experience than […]<\/p>\n","protected":false},"author":89,"featured_media":36184,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[25],"tags":[],"class_list":["post-36183","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-health-community-services"],"yoast_head":"\r\n
Skevington Starts Another Business, This One Running Front Office Services For Clients - Saratoga Business Journal<\/title>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.saratoga.com\/saratogabusinessjournal\/2021\/05\/skevington-starts-another-business-this-one-running-front-office-services-for-clients\/\" \/>\r\n<meta property=\"og:locale\" content=\"en_US\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"Skevington Starts Another Business, This One Running Front Office Services For Clients - Saratoga Business Journal\" \/>\r\n<meta property=\"og:description\" content=\"By Jill Nagy A local company ptSource (pronounced \u201cpatient source\u201d) has taken over the front office operations for OrthoNY, an orthopedic medical practice with several offices in the Capital District. The company schedules appointments, answers telephone calls, provides information, and performs similar tasks on an around-the-clock basis. \u201cWe provide a much better patient experience than […]\" \/>\r\n<meta property=\"og:url\" content=\"https:\/\/www.saratoga.com\/saratogabusinessjournal\/2021\/05\/skevington-starts-another-business-this-one-running-front-office-services-for-clients\/\" \/>\r\n<meta property=\"og:site_name\" content=\"Saratoga Business Journal\" \/>\r\n<meta property=\"article:published_time\" content=\"2021-05-17T16:16:07+00:00\" \/>\r\n<meta property=\"article:modified_time\" content=\"2021-05-17T17:07:10+00:00\" \/>\r\n<meta property=\"og:image\" content=\"https:\/\/www.saratoga.com\/saratogabusinessjournal\/wp-content\/uploads\/sites\/48\/2021\/05\/ptsource-hc-sm.jpg\" \/>\r\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\r\n\t<meta property=\"og:image:height\" content=\"717\" \/>\r\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\r\n<meta name=\"author\" content=\"Jake Van Ness\" \/>\r\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\r\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jake Van Ness\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\r\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.saratoga.com\/saratogabusinessjournal\/2021\/05\/skevington-starts-another-business-this-one-running-front-office-services-for-clients\/\",\"url\":\"https:\/\/www.saratoga.com\/saratogabusinessjournal\/2021\/05\/skevington-starts-another-business-this-one-running-front-office-services-for-clients\/\",\"name\":\"Skevington Starts Another Business, This One Running Front Office Services For Clients - Saratoga Business Journal\",\"isPartOf\":{\"@id\":\"https:\/\/www.saratoga.com\/saratogabusinessjournal\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.saratoga.com\/saratogabusinessjournal\/2021\/05\/skevington-starts-another-business-this-one-running-front-office-services-for-clients\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.saratoga.com\/saratogabusinessjournal\/2021\/05\/skevington-starts-another-business-this-one-running-front-office-services-for-clients\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.saratoga.com\/saratogabusinessjournal\/wp-content\/uploads\/sites\/48\/2021\/05\/ptsource-hc-sm.jpg\",\"datePublished\":\"2021-05-17T16:16:07+00:00\",\"dateModified\":\"2021-05-17T17:07:10+00:00\",\"author\":{\"@id\":\"https:\/\/www.saratoga.com\/saratogabusinessjournal\/#\/schema\/person\/a11ec438b5f0e57f1156754ba3931b86\"},\"breadcrumb\":{\"@id\":\"https:\/\/www.saratoga.com\/saratogabusinessjournal\/2021\/05\/skevington-starts-another-business-this-one-running-front-office-services-for-clients\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.saratoga.com\/saratogabusinessjournal\/2021\/05\/skevington-starts-another-business-this-one-running-front-office-services-for-clients\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.saratoga.com\/saratogabusinessjournal\/2021\/05\/skevington-starts-another-business-this-one-running-front-office-services-for-clients\/#primaryimage\",\"url\":\"https:\/\/www.saratoga.com\/saratogabusinessjournal\/wp-content\/uploads\/sites\/48\/2021\/05\/ptsource-hc-sm.jpg\",\"contentUrl\":\"https:\/\/www.saratoga.com\/saratogabusinessjournal\/wp-content\/uploads\/sites\/48\/2021\/05\/ptsource-hc-sm.jpg\",\"width\":1000,\"height\":717,\"caption\":\"Craig Skevington, right, oversees a staff of about 30 at ptSource, a company that is now handling front-office services for the orthopedic medical practice OrthoNY. \u00a92021 SaratogaPhotographer.com\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.saratoga.com\/saratogabusinessjournal\/2021\/05\/skevington-starts-another-business-this-one-running-front-office-services-for-clients\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.saratoga.com\/saratogabusinessjournal\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Skevington Starts Another Business, This One Running Front Office Services For Clients\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.saratoga.com\/saratogabusinessjournal\/#website\",\"url\":\"https:\/\/www.saratoga.com\/saratogabusinessjournal\/\",\"name\":\"Saratoga Business Journal\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.saratoga.com\/saratogabusinessjournal\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.saratoga.com\/saratogabusinessjournal\/#\/schema\/person\/a11ec438b5f0e57f1156754ba3931b86\",\"name\":\"Jake Van Ness\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.saratoga.com\/saratogabusinessjournal\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/8083519989e12032abdd06a668982ef4?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/8083519989e12032abdd06a668982ef4?s=96&d=mm&r=g\",\"caption\":\"Jake Van Ness\"},\"url\":\"https:\/\/www.saratoga.com\/saratogabusinessjournal\/author\/jakev\/\"}]}<\/script>\r\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Skevington Starts Another Business, This One Running Front Office Services For Clients - Saratoga Business Journal","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.saratoga.com\/saratogabusinessjournal\/2021\/05\/skevington-starts-another-business-this-one-running-front-office-services-for-clients\/","og_locale":"en_US","og_type":"article","og_title":"Skevington Starts Another Business, This One Running Front Office Services For Clients - Saratoga Business Journal","og_description":"By Jill Nagy A local company ptSource (pronounced \u201cpatient source\u201d) has taken over the front office operations for OrthoNY, an orthopedic medical practice with several offices in the Capital District. The company schedules appointments, answers telephone calls, provides information, and performs similar tasks on an around-the-clock basis. \u201cWe provide a much better patient experience than […]","og_url":"https:\/\/www.saratoga.com\/saratogabusinessjournal\/2021\/05\/skevington-starts-another-business-this-one-running-front-office-services-for-clients\/","og_site_name":"Saratoga Business Journal","article_published_time":"2021-05-17T16:16:07+00:00","article_modified_time":"2021-05-17T17:07:10+00:00","og_image":[{"width":1000,"height":717,"url":"https:\/\/www.saratoga.com\/saratogabusinessjournal\/wp-content\/uploads\/sites\/48\/2021\/05\/ptsource-hc-sm.jpg","type":"image\/jpeg"}],"author":"Jake Van Ness","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Jake Van Ness","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.saratoga.com\/saratogabusinessjournal\/2021\/05\/skevington-starts-another-business-this-one-running-front-office-services-for-clients\/","url":"https:\/\/www.saratoga.com\/saratogabusinessjournal\/2021\/05\/skevington-starts-another-business-this-one-running-front-office-services-for-clients\/","name":"Skevington Starts Another Business, This One Running Front Office Services For Clients - Saratoga Business Journal","isPartOf":{"@id":"https:\/\/www.saratoga.com\/saratogabusinessjournal\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.saratoga.com\/saratogabusinessjournal\/2021\/05\/skevington-starts-another-business-this-one-running-front-office-services-for-clients\/#primaryimage"},"image":{"@id":"https:\/\/www.saratoga.com\/saratogabusinessjournal\/2021\/05\/skevington-starts-another-business-this-one-running-front-office-services-for-clients\/#primaryimage"},"thumbnailUrl":"https:\/\/www.saratoga.com\/saratogabusinessjournal\/wp-content\/uploads\/sites\/48\/2021\/05\/ptsource-hc-sm.jpg","datePublished":"2021-05-17T16:16:07+00:00","dateModified":"2021-05-17T17:07:10+00:00","author":{"@id":"https:\/\/www.saratoga.com\/saratogabusinessjournal\/#\/schema\/person\/a11ec438b5f0e57f1156754ba3931b86"},"breadcrumb":{"@id":"https:\/\/www.saratoga.com\/saratogabusinessjournal\/2021\/05\/skevington-starts-another-business-this-one-running-front-office-services-for-clients\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.saratoga.com\/saratogabusinessjournal\/2021\/05\/skevington-starts-another-business-this-one-running-front-office-services-for-clients\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.saratoga.com\/saratogabusinessjournal\/2021\/05\/skevington-starts-another-business-this-one-running-front-office-services-for-clients\/#primaryimage","url":"https:\/\/www.saratoga.com\/saratogabusinessjournal\/wp-content\/uploads\/sites\/48\/2021\/05\/ptsource-hc-sm.jpg","contentUrl":"https:\/\/www.saratoga.com\/saratogabusinessjournal\/wp-content\/uploads\/sites\/48\/2021\/05\/ptsource-hc-sm.jpg","width":1000,"height":717,"caption":"Craig Skevington, right, oversees a staff of about 30 at ptSource, a company that is now handling front-office services for the orthopedic medical practice OrthoNY. \u00a92021 SaratogaPhotographer.com"},{"@type":"BreadcrumbList","@id":"https:\/\/www.saratoga.com\/saratogabusinessjournal\/2021\/05\/skevington-starts-another-business-this-one-running-front-office-services-for-clients\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.saratoga.com\/saratogabusinessjournal\/"},{"@type":"ListItem","position":2,"name":"Skevington Starts Another Business, This One Running Front Office Services For Clients"}]},{"@type":"WebSite","@id":"https:\/\/www.saratoga.com\/saratogabusinessjournal\/#website","url":"https:\/\/www.saratoga.com\/saratogabusinessjournal\/","name":"Saratoga Business Journal","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.saratoga.com\/saratogabusinessjournal\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.saratoga.com\/saratogabusinessjournal\/#\/schema\/person\/a11ec438b5f0e57f1156754ba3931b86","name":"Jake Van Ness","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.saratoga.com\/saratogabusinessjournal\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/8083519989e12032abdd06a668982ef4?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/8083519989e12032abdd06a668982ef4?s=96&d=mm&r=g","caption":"Jake Van Ness"},"url":"https:\/\/www.saratoga.com\/saratogabusinessjournal\/author\/jakev\/"}]}},"_links":{"self":[{"href":"https:\/\/www.saratoga.com\/saratogabusinessjournal\/wp-json\/wp\/v2\/posts\/36183"}],"collection":[{"href":"https:\/\/www.saratoga.com\/saratogabusinessjournal\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.saratoga.com\/saratogabusinessjournal\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.saratoga.com\/saratogabusinessjournal\/wp-json\/wp\/v2\/users\/89"}],"replies":[{"embeddable":true,"href":"https:\/\/www.saratoga.com\/saratogabusinessjournal\/wp-json\/wp\/v2\/comments?post=36183"}],"version-history":[{"count":1,"href":"https:\/\/www.saratoga.com\/saratogabusinessjournal\/wp-json\/wp\/v2\/posts\/36183\/revisions"}],"predecessor-version":[{"id":36185,"href":"https:\/\/www.saratoga.com\/saratogabusinessjournal\/wp-json\/wp\/v2\/posts\/36183\/revisions\/36185"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.saratoga.com\/saratogabusinessjournal\/wp-json\/wp\/v2\/media\/36184"}],"wp:attachment":[{"href":"https:\/\/www.saratoga.com\/saratogabusinessjournal\/wp-json\/wp\/v2\/media?parent=36183"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.saratoga.com\/saratogabusinessjournal\/wp-json\/wp\/v2\/categories?post=36183"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.saratoga.com\/saratogabusinessjournal\/wp-json\/wp\/v2\/tags?post=36183"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}![\"\"](\"https:\/\/www.saratoga.com\/saratogabusinessjournal\/wp-content\/uploads\/sites\/48\/2021\/05\/ptsource-hc-sm.jpg\")