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Business Report: Real-World Scenarios To Apply AI In Business

Posted onJuly 10, 2023
Mark Shaw, president and CEO of Stored Technology Solutions Inc. (StoredTech).

By Mark Shaw

Oh look, another article on AI (artificial intelligence.)

Ok, I promise this won’t be one of those, “AI is here and it’s going to take your job, help you cheat on college papers, or end the world” kind of articles.

There is a lot going on with ChatGPT and its parent company OpenAI making such waves in the news. People are using AI to gather information faster, assist with writing better articles, and even creating art.

While all of this is amazing and it’s interesting to “play” with, what are some real-world scenarios that you can apply AI to use in your business? That is a great question. Far too many articles go for the big hype instead of the small and incremental successes you can have with AI.

Let’s talk about something that isn’t really being talked about when it comes to AI: customer delight. How do you use AI to delight your customers?

If you are a business and you have emails, ticketing systems, or any interaction with your clients electronically, you could be using AI several ways. For example, what if you could have AI review your emails, and if you have a client who appears to be unhappy or showing concerns, your computer would highlight and bring those emails to the forefront to be dealt with first? Would that be an advantage?

AI can be used to review “sentiment” which means, reviewing the use of language to make a determination if someone is upset, or using terms that might make them be at risk of leaving your company or services. This would let you see these emails first and respond quickly.

That isn’t the only way to increase the value to your clients. Imagine receiving an email from a client asking questions about your products or services that they are interested in, or maybe even a problem they are having. AI could do the research and document anything relevant about the clients request in a private note document, saving you the manual research and time. This allows you to get back to them faster with more accurate information.

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Longfellows Resort To Be Transformed Into Much Larger ‘Brookmere’ Destination Spot

Posted onJuly 10, 2023
This is a rendering of what the new Brookmere resort will look like.
SpringCity Development

By Paul Post

One of the area’s leading contractors is diversifying into the Spa City’s hospitality industry with the acquisition of the former Longfellows , which will be rebranded as the Brookmere hotel, spa and restaurant.

 SpringCity Development, a subsidiary of Saratoga Springs-based Bonacio Construction, plans a $30 million overhaul of the property, which includes its $4.9 million purchase from business partners Steve Sullivan and David Powers. That occurred in January.

 Located at 500 Union Ave., near Saratoga Lake, Longfellows  had been a destination for dining, special events and large-group gatherings for many years.

 “It’s been a wonderful business for its entire history,” Bonacio spokesman Larry Novick said. “We’re looking to continue working with what draws people to the Saratoga region and the wonderful location the current property holds. A portion of the existing building will be demolished and replaced in order to accommodate a larger room count (from 50 to 88 hotel rooms). We’ll also be reconfiguring the restaurant and ballroom components.”

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Construction Of ‘White Pines’ Business Park In Stillwater Is Under Way In Luther Forest

Posted onJuly 10, 2023July 13, 2023
This is a rendering of White Pines Business Suites being constructed in the 62-acre Luther Forest Business Park in Stillwater. The site will feature 30 boutique suites. Courtesy Forest Ridge Development LLC

By Christine Graf

Construction is underway on the White Pines Business Suites in the Luther Forest Business Park in Stillwater. 

The suites are located in a 62-acre business park located on Shenandoah Drive, less than one mile from Global Foundries. The park is owned by Forest Ridge Development LLC.

White Pines Business Suites is the first of the seven proposed buildings at the business park where developers have received approval to build 750,000 square feet of customizable co-warehousing, distribution, manufacturing, and office space for small and medium-sized businesses.

The facility will feature 30 boutique suites, each measuring 30×50 feet. Each suite will also have a 14×14 foot overhead door. Franco Construction of Ballston Spa is the contractor for the project. 

“The units are 1,500 square feet, but we do have the flexibility that if someone needed 3,000 square feet, we could make that accommodation for them. So, we are flexible in terms of their size,” said Jeffrey Chouinard, principal at Forest Ridge Development.

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Group Is Building A Facility For Pickleball Courts That Will Have Lessons, Leagues

Posted onJuly 10, 2023
This is the logo for the Legacy Pickleball Club, which is building courts in Ballston Spa.
Courtesy Legacy Sports Holdings

By Christine Graf

New York-based Legacy Sports Holdings has announced plans to open an indoor and outdoor pickleball facility in Ballston Spa. 

Located at 4 McCrea Hill Road, Legacy Pickleball Club will be situated on four acres of property that the company purchased for $2.7 million. The site includes a 20,000-square-foot warehouse, one previously occupied by Mullin Moving and Storage. 

The warehouse will house eight  indoor pickleball courts, a locker room, a lounge area with a bar that serves beer and wine, and a pro shop. Legacy Pickleball Club will have both indoor and outdoor courts.

The location was chosen after plans to construct Legacy Pickleball Club on Route 9, across from the Malta Drive-In, were abandoned. The facility would have been located adjacent to  townhouses that are being built by builder Anthony Caruso. 

Michael Xirinachs, Legacy Pickleball Club general manager, said there was also some concern about being located so close to a residential neighborhood.  In some parts of the country, homeowners are lodging complaints about noise generated by early-morning pickleball players. 

“The group didn’t want to spend $4 million, build it, and end up in litigation with the duplex owners. So, we made the executive decision to forgo that piece of land and look for another location,”he said.

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Saratoga Showcase Of Homes Tour Scheduled For Two Weekends In October

Posted onJuly 10, 2023July 20, 2023

The 2023 Saratoga Showcase of Homes tour is planned for two weekends this fall.

Celebrating 27 years, the 2023 Saratoga Showcase of Homes Committee announced the event  will be presented Oct. 7-8 and Oct. 14-15.

The tour of new homes will feature a lineup of homes from some of the top builders in the region.

Sponsors and award-winning builders committed to this year’s event include Belmonte Builders, Degraff Bloom Custom Builders, Kodiak Construction, R & M Homes, the BDC Group, Whitbeck Construction and Witt Construction. 

There are seven builders and nine  locations. New to the tour this year will be two homes in Lake George.

In addition, the group’s commitment to workforce development will continue with a student  exhibition and a BOCES tiny house on display at the Degraff-Bloom showcase home.

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Meet The Chef: Rafferty Handles All Duties At Inn At Saratoga

Posted onJuly 10, 2023July 20, 2023
Mike Rafferty is the executive chef at the Inn at Saratoga in Saratoga Springcs.
©2023 Saratoga Photographer.com

By Paul Post

 Mike Rafferty’s culinary heroes include the likes of Julia Childs, Gordon Ramsay and Wolfgang Puck.

 These are some of the celebrity chefs who inspired his career as a young kid, growing up in the Saratoga Springs restaurant scene. But a legendary BOCES culinary instructor who trained countless local students, stands out above all others.

 “My favorite was Chef George Hoffis,” Rafferty said. “He was a great guy. He taught me everything. I started working when I was 14 so by the time he got hold of me I knew a little something. He knew I was interested so he took me under his wing and guided me through this crazy business.”

 The lessons Rafferty, now 55, learned as a Saratoga Spring High School student are still paying dividends in his current position as head chef at the Inn at Saratoga, the Spa City’s oldest continuously operating lodging house, built in 1843, which takes guests back to a charming bygone era.

 “I’m hands-on,” he said. “I’m working the line on a constant basis, plus doing all the administering, managing staff, creating menus, ordering, inventory and I do all the banquets. I’m not a paper chef as they like to say.”

 The key to running a successful kitchen is simple: “Getting everything organized and having a very clean work environment,” Rafferty said.

 He stays up with the latest trends by watching cooking shows on television and poring through magazines such as Bon Appetit. 

“And I’ve been doing this so long that sometimes I bring back recipes from 20 years ago,” Rafferty said. “I am totally 100 percent responsible for the menu. We change it three times per year—fall and winter, spring and summer and a special one for track season, the busiest time of year. Our beef brisket is very popular. The recipe is from the owner’s (Robert Israel) great-grandmother. We cook it Jewish style. That’s very popular. Our lamb dish is taking off now, too. It’s served with roasted sun-dried tomatoes, spinach and Kalamata olives. And our stuffed sole, stuffed with crab meat served over risotto is also a top seller.”

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Chef Rafferty Recipe: Grandmothers Lemon Meringue Pie

Posted onJuly 10, 2023July 20, 2023

A favorite of Chef Rafferty is his grandmother’s recipe for Lemon Meringue pie: Ingredients 1 Cup Sugar ¼ Cup corn starch 1-1/12 cups cold water 3 egg yolks, slightly beaten Grated peel of 1 lemon ¼ cup lemon juice 1 tablespoon butter 9 inch Pie crust of your choice, par bakedMeringue 3 egg whites...

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As Construction At Saratoga YMCA Goes On, Public Phase Of Capital Campaign Begins

Posted onJune 12, 2023
Work continues at the Saratoga Regional YMCA branch on West Avenue where an addition will include a new location for the Saratoga Senior Center, as well as a new Youth Adventure Center.

The Saratoga Regional YMCA launched the public phase of its capital campaign on  May 5 at its Saratoga Springs branch on West Avenue. 

YMCA staff, members, major donors, volunteers and community partners gathered for a kick-off celebration, followed by a tour of the construction site.

Officials said the pressing need for greater socialization, increased healthy living programming, and safe and affordable childcare options was apparent when the YMCA decided to embark on the expansion project.

Attendees at the May event were able to tour the construction site to envision “a renewed, vibrant and connected intergenerational wellness hub,” officials said. 

The expanded facilities will include a new wellness center that will have several spaces for weight training, group exercise classes, athletic training and chronic disease prevention programming. 

A new gymnasium will help accommodate the growing demand for pickleball leagues, summer day camp, youth sports and before and after school programming. It will also include a new Youth Adventure Center, which will be an indoor play space with a horse racing theme. Parents may use the space for supervised play for children six weeks to 10 years, enabling more families to take advantage of the YMCA.

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SPAC In The Black In 2022; CEO Touts Venue As Place Where ‘All Cultures Are Celebrated’

Posted onJune 12, 2023
A ballet performance last year at SPAC. Officials said 2022 ended with $470,000 of operating reserves, attributed to the support of members, the board of directors and the general public.

“Transformation has changed and informed the very way we see the world and our place in it,” said Elizabeth Sobol, president and CEO of Saratoga Performing Arts Center at the board of directors annual meeting on May 18.

At the meeting, SPAC leadership and staff reflected upon a successful 2022 season and considered the trajectory of the institution’s collective efforts to serve art, artists, and the community of Saratoga Springs and the Capital Region.

  “No longer just an amphitheater, we see SPAC as the perfect confluence of human-made and natural beauty,” Sobol said. “We see SPAC as a refuge, a place of healing, a place where all people are welcome, and all cultures are celebrated.   In our hearts, we understand our mission—to connect people to people—and to our planet. And we undertake this important work with recognition of the profound importance of beauty and art in the cultivation of compassion and the creation of a just world.” 

SPAC announced that it ended the year with $470,000 of operating reserves. This was attributed to fundraising efforts supported by members, the board of directors, the general public and the utilization of $1.5 million in critical federal grants for budget relief from COVID. 

The reserves will be used to help SPAC navigate the challenging 2023 season ahead, officials said. 

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David S. DeMarco Is Named The New CEO And President At Arrow Financial Corp.

Posted onJune 12, 2023
David S. DeMarco is the new CEO and president at Arrow Financial Corp.

Arrow Financial Corp.—the parent company of Saratoga National Bank and Glens Falls National Bank—announced that David S. DeMarco is the president and chief executive officer of the company.

DeMarco was chief banking officer and senior executive vice president at the company.

He replaces Thomas J. Murphy, who in May  terminated his employment as president and CEO with Arrow.

The changes were made May 12.

DeMarco, who has been with the company for 35 years, continues to serve as president and chief executive officer of Arrow subsidiary Saratoga National Bank and Trust Co.

DeMarco joined the company in 1987 as a commercial lender and since that time has served in positions of increasing responsibility with the organization. He was named president and CEO of Saratoga National Bank in 2012.

“We are very pleased that Dave has agreed to serve as president and CEO of Arrow and Glens Falls National Bank. Dave has dedicated his career to the company, understands community banking and he is well-known throughout our organization and the communities we serve,” said William L. Owens, chairman of the Arrow board.

“It is an honor to be asked to serve as president and CEO of Arrow,” DeMarco said. “I look forward to working closely with our team to continue to serve our customers and advance our strategic and financial goals.”

Read More

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