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Category Archives: Entrepreneurial Women

Heidi Owen West’s Retail Outlets Are About To Expand With A New Store In Albany

Posted onOctober 15, 2024
Heidi Owen West is in the process of opening a second Union Hall Supply Company.
Courtesy of Heidi Owen West

By Jill Nagy

Heidi Owen West’s entrepreneurial spirit manifested itself early. 

At 16, she began working at concessions at the Saratoga Performing Arts Center, and “I loved it…loved working with people,” she said. 

She continued at SPAC through high school and college. Also, while still in high school, she worked at Filene’s department store in Albany. When she was in college, she worked with her mother,  Kay Owen, herself a serial entrepreneur, at her mother’s business, Indulgence Cafe and Bakery.

Owen West describes her mother as an “entrepreneur at heart” who left a state job to open the cafe and bakery. She sees a “lineage of entrepreneurial spirit” running through her family.

Mother and daughter abandoned the bakery and cafe in the late 1990s to open Lifestyles of Saratoga, a women’s apparel store at 436 Broadway. The store, according to Owen West, offers a “curated selection” of sustainable women’s brands, the best known of which is Eileen Fisher. The store carries several small batch brands and tries to meet the needs of women of all body types and sizes and offers a broad selection price-wise, Owen West noted.

As Lifestyles began bursting its seams, the space next door became available and Caroline and Main was born, a shop catering to a somewhat younger and more contemporary clientele. She begun designing some of her own products, working with local designers, and bringing in local bands of items like jewelry and candles. 

Meanwhile, a seating area at Lifestyles began filling up with men, West recalls. 

“They wanted their own space,” she said. 

Read More

CFO+ Provides A Number Of Key Business Services To A Wide Variety Of Clients

Posted onOctober 15, 2024
Sabrina Houser is the owner of Capital CFO+ in Saratoga Springs.
Courtesy of Capital CFO+

By Christine Graf

After two decades of working in the non-profit sector, Schenectady native Sabrina Houser established Capital CFO+ in 2017. The Saratoga Springs-based company provides business management solutions to companies and non-profits of all sizes. 

“We focus on five key areas–accounting, marketing, administrative services, business management services, and non-profit management services,” said Houser. “Our services include human resources, payroll, recruitment, grant writing, and leadership training.” 

Prior to opening her own company, Houser was the CEO and CFO of Big Brothers Big Sisters of the Capital Region. It was while working there that she came up with the idea of opening her own business. 

During the past seven years, Capital CFO+ has experienced rapid growth. Houser now has 40 employees, all of whom work remotely as well as on-site with clients. Her staff includes five directors, each director responsible for one of the five services the company offers. 

According to Houser, Capital CFO+ has a diverse client base, one that is split equally between companies and non-profits.

“Our clients include doctors, lawyers, construction companies, and property management companies. On the non-profit side, we have youth organizations, historic organizations, and foundations. We also have a couple of universities that partner with us for their foundations.”

Each one of the company’s clients has unique needs, enlisting Capital CFO+ for as many or as few hours as necessary. 

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Shipology Provides An Invaluable Link Between Entrepreneurs And Their Clients

Posted onOctober 15, 2024October 28, 2024
Shipology partners with e-commerce entrepreneurs to provide warehousing and shipping services designed to ensure optimum coordination with their clients.
Courtesy of Shipology

By Ann Donnelly

Shipology, a woman-owned fulfillment center, is making waves in the e-commerce industry by providing essential logistics services to small businesses. 

Founded in 2020, Shipology offers a range of services, including warehousing, inventory management, and shipping, to help entrepreneurs streamline their operations and focus on growing their businesses.

The idea for Shipology was born from the founders’ own experiences running e-commerce businesses. Keri Wytrwal, who was working as a marketing professional, started Wetplants.com to sell high-quality aquatic plants online from her home. After encountering significant challenges with shipping time frames and costs, she reached out to friend Amanda Schermerhorn, who was working as a director of operations for an e-commerce company. According to Wytrwal, “I went to Amanda’s house in tears because over 40 percent of my orders one week arrived dead because they took over two weeks to ship to clients.”

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Every Penny Bookkeeping Provides A Suite Of Services To Help Its Clients Succeed

Posted onOctober 15, 2024
A variety of services are offered by Lourene Bouffard through Every Penny Bookkeeping.
Courtesy of Every Penny Bookkeeping

By Ann Donnelly

Lourene Bouffard, the founder of Every Penny Bookkeeping & Business Services, is a passionate entrepreneur on a mission to empower business owners with financial clarity and confidence. With decades of experience, Bouffard offers a unique blend of expertise beyond traditional bookkeeping.

“I’ve found that bookkeeping is the starting point, but we do much more than bookkeeping. When you delve into the numbers, you gain a deeper understanding of the business,” Bouffard explained.

Bouffard’s journey began with a desire to become a CPA. However, after witnessing the struggles of small business owners firsthand, she made a bold decision. 

“After about 20 years or so working in different industries and having various roles in management, payroll, and business advising, I decided that I wanted to go off on my own and do more for businesses that are struggling.”

She realized many businesses lacked the foundational knowledge and systems to achieve financial stability and growth. Seeing this frustration fueled her desire to help bridge this gap and allow business owners to take control of their finances. 

“There are so many people who have great business ideas, but they are not sure how to run a business, don’t know how to watch their finances, don’t know what they’re looking for, don’t have the right processes, or the right people needed for their business to succeed financially,” she said.

Every Penny Bookkeeping provides a comprehensive suite of services to meet each client’s needs, including Bookkeeping & Accounting, Business Consulting & Coaching, Financial Analysis & Forecasting, Diagnostic Reviews, Software Training, Payroll Services, and Debt Counseling. 

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CultureTalk Corporate Assessment Tools Take Difficult Subjects And Make Them Easy To Explain

Posted onOctober 12, 2023
Theresa Agresta is one of the leaders at CultureTalk in Saratoga.

By Christine Graf

When leaders of the Veterinary Services division of the United States Department of Agriculture (USDA) were tasked with improving the agency’s internal culture, they turned to CultureTalk for help.

CultureTalk, a Saratoga Springs-based company, was founded by sisters Theresa Agresta and Cynthia Forstmann. The USDA is among a long list of companies and agencies from around the world that have utilized the CultureTalk Platform to measure and define workplace culture.

Organizational culture refers to the values, beliefs, attitudes, systems, and rules that outline and influence employee behavior within an organization. 

“It’s common for people to talk about culture, but a lot of people don’t fully understand it,” said Agresta. “It is more often found in the ‘unwritten rules’ than the things that have been spelled out. CultureTalk can take something that is difficult to define and make it easy to talk about.”

The sisters came up with the idea for CultureTalk while working together on their first joint venture, brand development company Allegory Studios.

“Cynthia and I developed a niche and expertise in brand development,” said Agresta. “Very early on, we discovered the impact that measuring culture had on the development of an authentic brand. When we were working with a business to differentiate and brand them, the culture was the piece that really stood out to us.”

“If you are selling services, a lot of what you offer is similar to your competitors. It’s your people and your culture that really differentiate you, and that can be why a prospective client might choose your business.”

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Amanda Triolo Sees Tremendous Growth At Her Grasshopper Heating & Cooling Business

Posted onOctober 12, 2023
Amanda Triolo is the owner o Grasshopper Heating and Cooling.

By Christine Graf

Thirty-year-old Broadalbin native Amanda Triolo was managing the accounting department at Chris’ Coffee Service when she started flipping houses in her free time. It was a risky proposition but one she thrived on.

“I realized I liked rolling the dice to see what I’m made of,” said Triolo. “So, when I got some money under my belt and got the opportunity to take over a commercial install only HVAC company, I decided to give it a shot.”

Triolo purchased PMA Mechanical LLC in 2016, relocating the business from Broadalbin to Albany. Almost immediately, she recognized the  company would have more growth opportunities if she expanded into the residential market.  

“From 2016 until COVID happened, I was trying to figure out how to go from the commercial industry to the residential industry,” she said. “I couldn’t figure out how to do it without going bankrupt. I didn’t have the cash flow to be able to hire residential employees and also pay for the commercial employees and wait for the money to come in from commercial jobs.”

In March 2020, while Triolo was still trying to come up with a plan, construction sites were shut down because of the COVID pandemic.

“In the snap of a finger, I had no business at all,” said Triolo. “I had 12 employees at the time, and I had to lay off all but 4.”

Triolo transitioned her remaining employees to residential work, relying on Google ads to market their services. As the phone started ringing, she was able to bring her laid off employees back to work.

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Saratoga Scrubs Store Has Medical Apparel And Accessessories For Those In The Field

Posted onOctober 10, 2022
Brooke McBride, right, owner of the Saratoga Scrub Shop, and Chloe Koons, a sales associate, displays some of the apparel that can be purchased at her store.

By Andrea Harwood

Brooke McBride, a nurse practitioner moved to the area with her family from Vermont about a year ago. Upon arrival, she went to look for scrubs, a standard medical wear, for her new job.

“I did a quick Google search and discovered there was nothing anywhere around me closer of a 30-minute drive away,” said McBride. “I told my husband, ‘We should just open our own’. And so we just went for it.”

She opened The Scrub Shop, a medical apparel and accessory store at 462 Maple Ave. in Saratoga Springs on Aug. 19. She said business has been very good.

McBride positioned her retail space on  Maple Avenue close to Saratoga Hospital, in an area with over 20 different medical offices. She started a grassroots marketing campaign.

“I went to every office in the area that would let me through the doors and I passed out marketing materials,” she said. “We got a lot of customers that way. From there, our customer base grew from word-of-mouth and a strong social media presence.”

McBride works full-time in primary care as a nurse practitioner. Her husband and staff run the store when she is at work. This is McBride’s first business, though her husband has a degree in business.

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After Trouble With Labeling Son’s Stuff, Woman Starts A Business That’s Thriving

Posted onOctober 10, 2022
Michelle Brandriss operates Name Bubbles, a growing personalized name label company.
Saratoga Business Journal

By Christine Graf  

California native and Ballston Spa business owner Michelle Brandriss fell in love with Saratoga the first time she and her husband, David, visited the city during horse racing season. Their dream to settle in the area became a reality after the 9/11 terrorist attacks in the U.S. 

They were living in New York City at the time, and David was working on the 23rd floor of the North Tower. He was among those who were able to evacuate the building before it collapsed.

While working in advertising, Michelle came up with the idea for Name Bubbles, a personalized name label company. At the time, she was a new mom and her son was enrolled in a Saratoga Springs day care program.

“In New York state, day cares require everything to be labeled. I was using Sharpie pens and masking tape to label his bottles. The labels would wear off, so I would redo it every few days,” said Brandriss. “Then I started noticing other women had really nice, fancy labels.”

After learning the women were ordering the labels online, she started researching label companies. She discovered that the biggest custom labels companies were located in Canada and Australia. Much to her surprise, there were no major players in the United States.

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Rachel McDermott Builds Strong Craft Brewery Business On Her Farm In Moreau

Posted onOctober 10, 2022
Rachel McDermott poses in front of her craft brewery at Dancing Grain Farm in Moreau.
Paul Post photo

By Paul Post

While many people were at the beach or enjoying backyard barbecues, Rachel McDermott spent Fourth of July weekend harvesting barley for her new craft brewery.

Ninety percent of Dancing Grain Brewery’s ingredients are raised in fields surrounding the farm-based business, located at 180 Old West Road in Moreau, just south of Northway Exit 17.

“This is all hand-selected intentionally to give you something you can’t get somewhere else, from people who have painstakingly suffered all the trials and tribulations to make it possible,” McDermott said. “I want to grow really good crops. I want to share that story with people who come here to enjoy good beer. This is the first brewery I know of where a grain farm is taking on this production aspect of beer.”

Raised in Schaghticoke on her family’s West Wind Ag farm, McDermott studied applied economics and management at Cornell University en route to an exciting investment banker’s career with firms in Houston and New York City.

But upon turning 30, she took inventory of her life’s goals and gave it all up to come back home and help out on the farm.

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At Complexions Spa, Owner Denise DuBois Brings A Holistic Approach To Her Processes

Posted onOctober 10, 2022
Denise Dubois, owner of Complexions Spa for Beauty and Wellness.
©2022 Saratoga Photographer.com

By Susan Elise Campbell

If beauty were only skin deep, innovative professional aesthetician Denise Dubois would have had no need to evolve her day spa into Complexions Spa for Beauty and Wellness.

A 1984 graduate of Catherine Hinds Institute of Esthetics, Dubois opened Complexions Spa in 1987 when “a day spa was not really heard of,” she said. 

“The foundation of the business has always been skin care,” said Dubois. “Originally, Complexions occupied 1,200 square feet and had four facial rooms. Besides me there was one other employee who did make-up and answered the phone.”

Today Dubois and her licensed staff offer non-surgical cosmetic procedures, wellness and nutritional consultation and coaching in addition to facials, massage, hair color and design, manicures and pedicures, and more. 

Services are performed from two addresses, in Albany and Saratoga Springs, but  with one overarching holistic approach.

“Lifestyles impact how we look and feel,” said Dubois. “There is a range of medical spa services we can use once we understand what’s going on in the inside and what a client’s lifestyle is like.”

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