Courtesy Pinnacle Human Resources
By Jill Nagy
Pinnacle Human Resources last month moved into new offices in Albany.
They now occupy the fourth floor of a co-working space at 418 Broadway called the Beahive. The new space reflects some of the requirements of operating in the midst of the COVID pandemic. The space is divided into two offices and an executive suite and has space that can be isolated by rolling dividers to create a training area.
Pinnacle serves companies in Saratoga and Warren counties. In all, the company has 23 employees, 20 of whom are HR professionals.
“We need space that is fluid and flexible,” said Rose Miller, company president. The desks are spaced 10 feet apart and each one is supplied with hand sanitizer and its own telephone.
“I don’t need an office that houses 23 people,” she said. Most of the work is done at clients’ sites and six desks in Albany are sufficient. A training area is something Miller has wanted for a long time and for the first time, she was able to create it.
The kinds of work the company does also reflects changes due to the pandemic. Clients want advice about restructuring their space, bringing their employees back to work, dealing with employees who refuse to wear masks and similar problems.
“You can mitigate a lot of risk if you have an HR pro in your back pocket,” she said.
A current big seller is a smartphone app that enables employees to check in from home before coming to work, she said. Each day, employees can register their temperatures and respond to a list of questions. The report goes to the employer before the employee is permitted to come to work. Pinnacle can help set it up and customize it for each individual employer.
Pinnacle also produces “tons of webinars,” according to Miller. They bring employers up to date on laws and regulations and provide tips on keeping everyone safe at work.
“It’s taking up every working moment,” Miller said. She cannot imagine an employer who tries to do it his or herself having time left over to operate a business.
Other services the company provides include employee handbooks, compensation systems, sexual harassment and diversity training programs, and merger assistance. A growing area is a leave-of-absence administration service.
The main advantage to using Pinnacle, Miller said, is that “employers can call us when they need us.” They enjoy “flexibility and scaleability.”
She sees more employers seeing the need for good HR assistance without creating an in-house department.
More information is available on the company’s website, pinnaclehrllc.com or by telephone at 518 486-8152.