Courtesy NBT
NBT Bank has expanded its services to include full branch lobby access with the implementation of protocols to protect the safety of its employees and customers.
The bank had its lobbies closed for business due to the COVID-19 pandemic, utilizing ATMs, the internet and drive-through windows for services.
Appointments are no longer required for customers to visit a branch lobby.
“NBT has spent weeks developing a careful approach that both expands branch access and ensures that our employees, customers and communities remain safe,” said NBT Bank President of Retail Community Banking Joseph R. Stagliano. “Thoughtful consideration has included a market-by-market analysis of conditions, close coordination with local government and health officials and strict adherence to state and federal guidelines.”
Customers visiting NBT lobbies are asked to follow new protocols to ensure customer and employee safety. Face coverings are required to be worn inside and all customers must bring valid photo identification.
Fewer customers are allowed in the branch at the same time. Directional floor stickers provide guidance to promote social distancing.
Plexiglass screens are in place in teller windows and customer service desks. Hand sanitizing stations are available in all branch lobbies
NBT has also implemented increased cleaning of all branches with extra focus on high-touch surfaces like ATMs, doors, counters and drive-up windows.
NBT will continue to monitor the coronavirus environment and adjust as necessary to ensure the proper level of safety is maintained throughout our branch network, officials said. Customers can also continue to access digital banking services 24/7.
Customers can visit www.nbtbank.com/access to learn about branch hours.
NBT Bank offers personal banking, business banking and wealth management services from locations in seven states, including New York, Pennsylvania, Vermont, Massachusetts, New Hampshire, Maine and Connecticut. The bank and its parent company, NBT Bancorp Inc., are headquartered in Norwich, N.Y. NBT Bancorp had assets of $9.95 billion as of March 31, the company said.