PrimeLink Inc, a regional telecommunications company with offices in Champlain, Plattsburgh, and Queensbury, has continued to build its regional presence in the Champlain and Upper Hudson Valley areas by overhauling its original Plattsburgh office location to accommodate a state-of-the-art Network Operations Center.
The new NOC is a place from which network administrators and engineers supervise, monitor and maintain the PrimeLink telecommunications network, company officials said. The NOC includes a main observation room which contains several visualizations of the network being monitored, workstations at which the detailed status of the network can be seen, and all necessary software to manage the network remotely.
The company said the NOC is now the focal point for network troubleshooting, performance monitoring, and coordination with affiliated clients, vendors, and other networks.
It represents the center of the PrimeLink regional infrastructure, monitoring the activity and performance of its overall fiber infrastructure that stretches from Montreal, Quebec, to Albany. Officials said from this central location, the information exchanged through the PrimeLink network is carefully monitored so that all phone calls, critical documents, presentations, business transactions, and so forth—arrive on time and intact as expected.
The hardware monitoring services available in the NOC provide detailed metrics and visibility regarding each client’s connectivity and bandwidth usage, allowing our NOC monitoring team to proactively diagnose potential network issues and react quickly when problems do arise.
“Our goal at PrimeLink has always been to provide our customers with cutting edge technology that gives all sized businesses the same opportunity to connect and communicate with the world,” said PrimeLink President and General Manager Greg MacConnell. “The introduction of our new state-of-the-art Network Operations Center will allow customers to have peace of mind that our network is consistently monitored so that we can mitigate service threats quickly and deliver stable and reliable service to our clients.”
PrimeLink, a subsidiary of the 113-year old Champlain Telephone Co., began its work in 1997 with the establishment of a 242-mile fiber optic backbone from Albany to Montreal.