By Elizabeth Dimick
Putnam Market in Saratoga Springs is open following a closure to do some serious remodeling.
The market re-opend in January.
Cathy Hamilton, co-owner of Putnam Market, 435 Broadway, said the previous layout of the market was “not customer friendly” and “didn’t have good flow.”
She described the long and confusing order/pick-up lines at the deli before the remodel, which made doing business more frustrating for both the employees and the customers.
The design of the market was greatly changed during the remodel, as workers knocked down walls and reconstructed the place to be a more L-shaped, rather than long and narrow as it had previously been. With the new layout, Putnam Market was able to produce a nicer, more customer-friendly flow to the whole store.
Interior structure isn’t the only thing that changed. Putnam Wine, which is at 431 Broadway, was condensed to half the space it originally took up, then moved more toward the front of the space.
This way, almost the entire back of the market can be devoted to deli customers. Hamilton said they virtually doubled their cold storage space, prepared food space, expanded self-service areas and made more room for even more cheeses.
“It is a much smoother and much more productive and customer friendly environment,” Hamilton said, “so it makes everyone happier.”
She said ownership and employees are still “growing into” the new space and enjoying the higher customer volume they are able to accommodate.
Putnam Market is a gourmet/specialty food store that has freshly prepared deli foods, cheeses, pastries, salads and more. They also sell gift baskets and do catering.
Putnam Market is open Monday-Saturday 9 a.m. to 7 p.m., and Sunday 10 a.m. to 5 p.m. It can be reached at 583-3663 or orders@putnammarket.com. Its website is www.putnammarket.com.
Putnam Wine can be reached at 583-9463. It is open Monday 10 a.m. to 6 p.m., Tuesday-Thursday 10 a.m. to 7 p.m., Friday 10 a.m. to 8 p.m., Saturday 9 a.m. to 8 p.m., and Sunday noon-6 p.m. Its website is www.putnamwine.com. Both stores can be found on Facebook.